Frequently Asked Questions
Get clarity fast, our folks are here to help.
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Online Ordering
Order online anytime, and our folks are here if you need a hand.
Pick a product, choose your options, upload your artwork or hire an in house designer, and add to cart to checkout. Our folks will review your order and reach out if anything needs attention before printing.
No you can checkout as a guest, but an account makes reorders and tracking easier.
Yes. If you’re not sure what to choose, call 563-242-7895 or email us at print@clintonprinting.com and we’ll point you in the right direction.
Files, Proofs, and Design
Bring what you have. We’ll give you honest answers and help you get it print-ready.
PDF is best. If you have JPG, PNG, Word, or something else, upload it and we’ll advise.
No worries. We’ll tell you what needs fixing, and you can update it yourself or have our in-house designer help.
For most custom jobs, yes. We’ll send a proof so you can approve it before anything goes to press.
Yes. If you need a layout built, updated, or cleaned up, our designer can help.
Turnaround and Pickup
Deadlines matter. We’ll give you a realistic timeline and keep your job moving.
It depends on the product, quantity, and finishing. Share your deadline and we’ll confirm turnaround.
When we can, yes. Our folks will tell you what’s doable and what it takes to hit your timeline.
Yes. Same-day pickup is available on select items when timing allows, and we’ll confirm when it’s ready.
Shipping and Local Delivery
Need it shipped or delivered locally? We’ll make it simple and keep pricing fair.
Yes. We ship many products and we’ll confirm shipping cost and delivery timing based on your order.
Yes. Local delivery is available in the Clinton area. Ask our folks and we’ll confirm what’s available.
Direct Mail and EDDM
We can print, prep, and mail your campaign so it lands the right way.
Yes. We can print your mailers, set up addressing from your list, prep for USPS, and mail them for you.
Yes. EDDM lets you mail to neighborhoods or carrier routes without needing a mailing list, and we can help you choose coverage.
Mailer details (size, quantity, timeline) and either your mailing list or the area you want to target with EDDM.
Billing, Changes, and Order Help
If something changes, our folks will give you a straight answer and help you find the best next step.
Sometimes. Reach out as soon as you can and we’ll tell you what’s possible based on where your order is in production.
If we haven’t started production yet, we can usually help. If it’s already in progress, we’ll explain the options and any costs upfront.
Because most print jobs are custom made, returns are limited. If something is wrong due to a production issue, contact us and we’ll make it right.
Yes. Let our folks know what you need and we’ll provide a receipt or invoice for your records.
Tell us right away and include a photo if you can. We’ll look into it quickly and work with you on the fix.
